Delivery

We use a selection of couriers including Royal Mail, Hermes and DPD depending on which products you ordered.

Standard UK via Royal Mail Large Letter – £1.25
Standard UK via Hermes (Small) – £2.85
Standard UK via Hermes (Medium) – £3.95
Standard UK via Hermes (Large) – £6.45
Click & Collect from our Derbyshire Studio – Free
International deliveries please complete a shipping quote.

Standard UK Delivery takes 3-5 working days.

Delivery options and costs will be displayed at the checkout. Please note, some larger and heavier items will be collection only from DE4 5GF subject to first booking in – please contact us to arrange.

If your items have arrived damaged, please report this to us asap along with photos of the damaged item and its packaging.

FREE SHIPPING – Exceptions & regional surcharges may apply. Excludes: Scottish Highlands & Islands, Isle of Man, Channel Islands, Scilly Isles, ROI & IOW. Please contact us for a quote for these areas.

INTERNATIONAL SHIPPING – Please complete our shipping quote and we will get back to you asap.

Returns & Refunds

Our returns policy on NEW items lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. If your item is from our VINTAGE & RECLAIMED section unfortunately we do not accept returns or offer refunds as VINTAGE & RECLAIMED items are ‘sold as seen’.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied via your original method of payment, within a certain amount of days.

We recommend you obtain proof of postage for all returns.

Our returns address is:

BAXTER & CO. home
Garden Studio
Tansley Barn Garden Centre
Butterley Lane
Tansley
Matlock
Derbyshire
DE4 5GF

Privacy & GDPR

Our full privacy policy & GDPR policy can be viewed here: https://baxterandcohome.co.uk/privacy-policy/

Terms & Conditions

Our full terms & conditions policy can be viewed here: https://baxterandcohome.co.uk/terms-conditions/

Contacting Us

Our Business address is:

BAXTER & CO. home
Garden Studio
Tansley Barn Garden Centre
Butterley Lane
Tansley
Matlock
Derbyshire
DE4 5GF

Tel: 07938204488
Email: hello@baxterandcohome.co.uk